Privacy Policy (GDPR) - Elyon Helix Conciergerie

1. Introduction

This privacy policy aims to inform users of the website elyonhelixconciergerie.com about the collection, use, and protection of their personal data, in accordance with the General Data Protection Regulation (GDPR – EU 2016/679) and applicable French law.

2. Data Controller

The data controller is:

Elyon Helix Conciergerie
Represented by: Mr. Siewe Tchakue Félix
📧 Contact: contact@elyonhelixconciergerie.com

3. Data Collected

The site may collect the following data:

  • Name, surname, contact details (phone, email)
  • Information necessary for bookings or service requests
  • Connection data (IP address, browser, visit duration)
  • Possible billing and payment data

4. Purpose of Data Collection

The personal data collected is used for:

  • Responding to contact and quotation requests
  • Managing bookings and concierge services
  • Maintaining customer relationships
  • Improving user experience and site performance
  • Complying with legal and fiscal obligations

5. Data Sharing

Data is never sold or rented.

It may only be shared with:

  • Service providers and partners necessary to deliver our services (e.g., booking platforms, billing tools)
  • Administrative or legal authorities if required by law

6. Data Retention Period

  • During the contractual relationship and up to 3 years after the last contact for commercial data
  • 10 years for billing data, as required by law

7. User Rights

Under GDPR, you have the following rights:

  • Access: know what data is collected
  • Rectification: correct your information
  • Deletion: request the removal of your data
  • Objection: refuse certain processing operations
  • Portability: receive your data in a readable format

To exercise your rights: contact@elyonhelixconciergerie.com

8. Data Security

The site implements all necessary technical and organizational measures to protect data against:

  • Loss, theft, unauthorized access, disclosure
  • Modification or accidental destruction

9. Cookies

The site may use cookies to:

  • Improve navigation and performance
  • Analyze audience (via tools like Google Analytics)
  • Facilitate access to services (e.g., forms, login)

The user can configure their browser to accept, refuse, or delete cookies.

10. Changes

This privacy policy may be updated at any time. Users are encouraged to check it regularly.

11. Applicable Law

This policy is governed by French law. In case of dispute, French courts shall have exclusive jurisdiction.