Privacy Policy - Elyon Helix Concierge

1. Data Collection

We collect personal information when you use our website or services (contact forms, quote requests, service bookings). The collected data may include:

  • Full name
  • Email address, phone number, WhatsApp
  • Property address to manage
  • Information needed for concierge services (cleaning, maintenance, decoration, smart locks, guest reception)
  • Data related to the owner app and client area (revenue tracking, bookings, guest reviews)

2. Data Usage

Collected data is used to:

  • Respond to your requests and provide our services
  • Manage client relationships (contracts, quotes, invoices)
  • Optimize property management (communication with guests, service tracking, owner app management)
  • Provide a complete guest guide (Wi-Fi, transportation, restaurants, activities, taxis, local information)
  • Send you information related to our services and your properties

3. Data Sharing

Your personal information is never sold or shared with third parties without your consent. However, it may be shared with:

  • Technical partners and service providers (cleaning, maintenance, security, interior decoration, smart lock installation) for service execution
  • Booking platforms (Airbnb, Booking, Vrbo, etc.) as part of property management
  • Our insurers in case of claims
  • Our staff and internal teams to provide personalized and professional service

4. Data Retention

Your data is retained only for as long as necessary to manage our services and meet legal obligations (accounting, taxes, client follow-up, reports via the owner app).

5. Data Security

We implement all necessary measures to ensure the protection of your personal data:

  • Secure access
  • Password protection
  • Confidentiality protocols
  • Access control and limitation by our teams and service providers

6. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of access: obtain a copy of your data
  • Right of rectification: correct your information
  • Right to erasure: request deletion of your data
  • Right to object: refuse use of your data for certain purposes
  • Right to portability: receive your data in a structured, readable format

To exercise your rights, contact us: 📧 contact@elyonhelixconciergerie.com | 📞 WhatsApp: +33 7 43 52 72 29

7. Cookies

Our website may use cookies to:

  • Enhance your user experience
  • Analyze website traffic
  • Optimize our services and property management

You can configure your preferences in your browser and accept or reject cookies according to your choice.

8. Policy Updates

Elyon Helix Concierge reserves the right to modify this Privacy Policy at any time. Any updates will be posted on this page, with the date of last modification.